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Product Information
Apply a small amount directly to the scalp and massage gently using your fingertips. Work through to the ends of your hair. For best results, use 1-2 times per week as a nourishing treatment or as a hot oil treatment before shampooing and for sealing in moisture after using our Mango Shea hair butter.Â
How long will it take to see results?
Absolutely! We use only natural, gentle ingredients with no harsh chemicals, making our oils safe for sensitive scalps. However, we always recommend doing a patch test before the first use, just to ensure compatibility.
Store your hair growth oil in a cool, dry place, away from direct sunlight, to preserve its quality and shelf life.
Shopping Information
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept all major credit cards and visa debits, Google pay, Apple pay and Paypal. We’ll be adding even more payment options soon, so be on the look out for that.
We use Stripe, a trusted and secure payment processing platform, to handle all transactions. Stripe ensures your payment details are encrypted and processed securely, giving you peace of mind when shopping with us.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field. Please contact us immediately if your coupon code doesn’t work
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct.
Shipping & Returns
Currently, we ship within the US, Canada and Jamaica. If you’re located outside these areas, feel free to message us, and we’ll do our best to accommodate your request!
Orders typically ship within 3-5 business days. Delivery times may vary based on your location but usually take 3-5 business days within Canada and 5-10 business days to the US. Please review our shipping policy for more information
You have the option to cancel any orders prior to their shipment. If your order has already been paid for and requires modification or cancellation, please reach out to us within 24 hours. Please note that once the shipping process commences, cancellations are no longer possible. Please see our return policy
Once your order ships, you will receive an email with a tracking number and a link. You can use this link to track your package online.
If your product arrives damaged, please take a photo and contact us immediately. We’ll send a replacement at no cost to you or provide a refund.
We offer free local delivery in Montréal, QC, Middle Sackville, NS and Kingston, Jamaica! To see if you qualify, on the checkout page insert your address, if you qualify for local delivery the shipping cost will disappear. You can also contact us before placing your order if you’re not sure.
Due to the nature of our products, we do not accept returns or exchanges for opened items. However, if your order arrives damaged or incorrect, please contact us and we’ll be happy to assist you with a replacement.
Please review our Returns and Refund Policy for more information.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to contact our Customer Service representative.
Please allow 1-3 business days from the time your message is sent for us to get back to you. We are a small team but we’re committed to providing helpful, honest support and making sure you have the best experience with Ketoni Hair Care.