At Ketoni, we want to ensure you have a smooth and enjoyable shopping experience. Here’s our Shipping Policy to provide clarity on how we process and deliver your orders:
Order Processing
Processing Time: Orders are typically processed within 3-5 business days (excluding weekends and holidays).
Shipping Time
Delivery Time: Once your order is processed and ready for shipment, please allow an additional 2-5 business days for delivery. The actual delivery time may vary depending on your location.
Shipping Rates
Calculated at Checkout: Estimated shipping rates are shown on the product page but the actual rates are determined based on your delivery address and will be calculated at the time of checkout. We strive to provide you with the most accurate and competitive rates.
Address Accuracy
Customer Responsibility: It’s crucial to ensure that your shipping address is accurate when placing your order. We rely on the information provided to deliver your products promptly. Ketoni Hair Care is not responsible for orders shipped to incorrect addresses due to customer error.
Order Tracking
Stay Informed: Once your order is shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status and estimated delivery date of your order.
Contact Us
Questions or Concerns: If you have any questions or concerns regarding your order’s shipping status, please feel free to contact us at info@ketonihaircare.com. We’re here to assist you.
Thank you for choosing Ketoni Hair Care for your natural hair care needs. We appreciate your trust and support, and we’re committed to delivering the highest quality products to your doorstep.
Ketoni Hair Care
ketonihaircare.com