At Ketoni Hair Care, we are committed to ensuring your satisfaction with our products. While we take pride in the quality of our handcrafted items, we understand that occasionally, circumstances may arise that require special attention. Here’s our Returns and Refund Policy to guide you:
All Sales Are Final: We want you to shop with confidence, knowing that the products you purchase from Ketoni Hair Care are of the highest quality. As such, we do not accept returns, and all sales are considered final.
Damaged Items: In the unlikely event that you receive a damaged item, we are here to assist you promptly. We take extra care in packaging our products to ensure they arrive in perfect condition. However, if your order arrives damaged, please follow these steps:
- Contact Us Within 7 Days: Send us an email at info@ketonihaircare.com within 7 days of receiving your damaged item. Please include your order number, a description of the damage, and clear photos of the damaged item and packaging.
- Assessment: Our team will assess the information provided and respond to your email within 1-2 business days.
- Replacement: Once your claim is approved, we will promptly send you a replacement for the damaged item at no additional cost to you.
Our Commitment: Ketoni Hair Care is committed to your satisfaction and providing you with the best possible experience. We value your trust and are here to address any concerns you may have. Please note that this policy is specific to damaged items, and we do not accept returns for any other reasons, including personal preferences or allergies. Please review our ingredients carefully if you have any allergies.
If you have any questions or need further assistance regarding our Returns and Refund Policy, please do not hesitate to contact us at info@ketonihaircare.com
Thank you for choosing Ketoni Hair Care. Your support is greatly appreciated, and we are dedicated to providing you with the highest quality natural hair care products.
Ketoni Haircare
ketonihaircare.com